At Eco Barker LLC DBA Melico Pawtry, we strive to provide a seamless and eco-friendly shipping experience for our customers. This Shipping Policy outlines the terms and conditions regarding the delivery of your orders from www.melicopawtry.co (“Site”). By placing an order on our Site, you agree to the terms stated below.
Processing Time
Standard Orders: Most orders are processed within 1-2 business days (excluding weekends and holidays) after payment is received.
Customized or Made-to-Order Items: These items may require additional processing
time. Specific timelines will be noted on the product page.
Shipping Rates and Delivery Options
We offer a variety of shipping options to meet your needs:
Standard Shipping: Estimated delivery within 3-7 business days after processing.
Expedited Shipping: Estimated delivery within 1-3 business days after processing.
Free Shipping: Orders over $200 qualify for free standard shipping.
Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.
Eco-Friendly Packaging
As part of our commitment to sustainability, Eco Barker LLC DBA Melico Pawtry uses recyclable, compostable, or biodegradable materials for packaging whenever possible.
Shipping Destinations
United States: We ship to California, District of Columbia, Maryland, Pennsylvania and Virginia.
International Shipping: At this time, we do not ship internationally.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment through the carrier's website. Please allow up to 24 hours for the tracking information to update.
Shipping Delays
While we strive to meet delivery estimates, delays may occur due to unforeseen circumstances such as inclement weather, carrier issues, or high order volumes. We appreciate your patience and understanding in such situations.
Lost or Damaged Shipments
Eco Barker LLC DBA Melico Pawtry is not responsible for packages lost or damaged during transit. If your order arrives damaged or does not arrive as expected:
- Contact us at hello@melicopawtry.co within 7 days of the delivery date.
- Provide your order number and photos of any damaged items or packaging.
We will work with the shipping carrier to resolve the issue and, if applicable, send a replacement or issue a refund.
Changes to Shipping Addresses
If you need to update your shipping address after placing an order, please contact us immediately at hello@melicopawtry.co. Once an order has shipped, we may not be able to make changes.
Cancellations
Orders can only be canceled prior to shipment. To request a cancellation, email us at hello@melicopawtry.co as soon as possible.
Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us:
Email: hello@melicopawtry.co
Mailing Address: P.O. Box 1519, Bowie, MD 20717