Products and Nutrition
What kind of ingredients do you use?
+We only use ethically sourced, premium ingredients without artificial preservatives, colors, or fillers.
Are your products environmentally friendly?
+Yes! Our packaging is designed with sustainability in mind, using 25% post-consumer recycled materials.
Ordering and Delivery
Where do you deliver?
+Currently, we deliver to California, the District of Columbia, Maryland, Pennsylvania, and Virginia.
How long will it take to receive my pet’s treats and chews?
+Standard orders ship within 3-7 business days after processing. Within the United States, your package will arrive 4-9 days after shipping.
Can I track my order?
+Yes! Once you place your order, you will receive an email with the tracking information. If you didn't receive this information, drop us an email at hello@melicopawtry.co and we'll help you track it down.
Can I make changes to my order once it's been placed?
+Orders are typically processed within 24 hours or less upon being placed. Given this, we are likely unable to make changes to your order, cancel it, or update a shipping address once it has been placed.
What qualifies for free shipping?
+Free shipping is available to all orders over $200.
Community and Support
How do I connect with other pet owners?
+Follow us on social media for tips, stories, and support from fellow pet lovers at @melicopawtry.
How can I share my experience with Melico Pawtry?
+We love hearing from our community! Share your pet’s story and photos on Instagram using #MelicoPawtry or submit testimonials through our website.
Sustainability and Impact
How do you ensure sustainable practices?
+From sourcing ingredients to delivery, we prioritize eco-friendly methods. We invest in innovation to reduce our environmental impact without compromising quality.
What percentage of your packaging is made from post-consumer recycled material?
+Our product packaging is made from 43% post-consumer recycled material.
What is your commitment to community building?
+We believe in fostering a supportive community of pet lovers. We aim to build lasting connections through interactive forums, events, and customer stories.
Contact Us
Still have questions?
+We’re here to help! Reach out to us at hello@melicopawtry.co or explore our website for more details.